Access Information


Welcome to New Diorama Theatre. We do our best to be as inclusive and accessible as possible. 

We're proud to be one of the very few small theatres in London to be access friendly to visitors using wheelchairs, guide dogs and other mobility aids. If your question isn't answered here please call the theatre office (020 7916 5467) or email us on [email protected] and we'll be more than happy to help.


Concessions
Concessionary priced tickets are offered to disabled and deaf patrons when concessions are offered for performances, subject to availability. We extend these prices to their carers.  Please contact the theatre office on 020 7916 5467 or email [email protected].


Facilities
New Diorama has entrance level access with a push button controlled wide entrance door.  The auditiorium, café/bar and unlocked accessible toilet are all at this entrance level. 

A baby changing facility is available in the accessible toilet which has a wide, outward opening, door.

Disabled customers may use the Box Office phone to arrange a pick up or call a taxi, or alternatively may ask a member of staff to do this.

Hearing dogs and guide dogs are welcome.


Captioned Performances 
Working with Stagetext we offer a captioned performance for every New Diorama show that runs for two weeks or more. Details of which are displayed on each show page on the website. You can find a full list of our Captioned Performances here.


Relaxed Performances
These performances are a chance for audiences to really relax and enjoy themselves at the theatre. Perfect for audience members on the Autism Spectrum, those who have a sensory or communication disorder or anyone who finds sitting silent and still for a long period of time a real challenge. During these performances we allow latecomers, audience members to leave and re-enter the theatre any time they wish and encourage everyone to react to the performance in any way they please.  We also make a few adjustments to the production to ensure there are no complete black-outs in the show, no stressful loud noises or harsh lighting effects and we keep the house-lights half up at all times. You can find a full list of our Relaxed Performances here.


Wheelchair Users / Mobility Impaired Customers
When booking please mention that you require a wheelchair space so we can find the best seat for you. To book tickets or to contact us about any specific requirements please call us on 020 7916 5467or email [email protected].


Step-free seating
If you require step-free seating please let us know and we’d be happy to reserve you seats on the front row. You can call us on 020 7916 5467, email [email protected] or let us know when you arrive.


Hearing Loop
Unfortunately, we currently don’t have a hearing loop system in the auditiorium, but will let you know as soon as we are able to offer this facility. Any audio described performances will be advertised on show pages.


Getting to us
You can find various ways of getting to us on our Finding Us page.